Privacy Policy

Information We Collect

Personal Information:

• Name and phone number (when you create an account)
• Home address and property details for collection scheduling
• Phone number (optional, for SMS notifications)

Automatic Information:

• Device type and operating system
• App usage statistics and crash reports
• Location data (only when app is in use and with your permission)

How We Use Your Information

• Service Delivery: Provide accurate collection schedules and reminders for your address
• Notifications: Send pickup reminders and schedule changes
• App Improvement: Analyze usage patterns to enhance functionality
• Customer Support: Respond to your questions and technical issues

Information Sharing

We do not sell your personal information. We may share data with:

• Local Waste Authorities: Your address to verify collection zones and schedules
• Service Providers: Third-party services that help operate the App (with strict privacy agreements)
• Legal Requirements: When required by law or to protect safety

Data Security

• All personal data is encrypted during transmission and storage
• We use industry-standard security measures to protect your information
• Access to personal data is limited to authorized personnel only

Your Privacy Rights

• Access: Request a copy of your personal data
• Correction: Update or correct your information anytime in the App
• Deletion: Request deletion of your account and associated data
• Opt-out: Unsubscribe from notifications while keeping your account

Location Data

• Location access is used only to determine your collection zone
• You can disable location services in your device settings
• We do not track your location continuously or store location history

Data Retention

• Account information is retained while your account is active
• Collection history is kept for up to 12 months
• Deleted accounts are permanently removed within 30 days

Children's Privacy

This App is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to Privacy Policy

We will notify users of any significant changes to this Privacy Policy through the App or email.

Contact Us

For privacy questions or to exercise your rights:

• Email: info@zerowastemngt.co.ke